Shipping policy

Our Shipping Policy forms part of, and must be read in conjunction with, our Terms and Conditions, Privacy Policy and Refund Policy. We reserve the right to change our Policies at any time.

Your shipping address cannot be revised after the order has been processed or shipped.

1. PURAVI SHIPPING

Puravi ships worldwide. 

Please be aware that orders could arrive in multiple packages. 

We are not able to ship items to Army Post Office (APO), Diplomatic Post Office (DPO) or Fleet Post Office (FPO) addresses.

Please be advised that your order cannot be revised after the order has been processed or shipped. Your shipping address cannot be revised after the order has been processed or shipped.

Puravi is committed to deliver the product in perfect condition at the address indicated by the customer in the checkout page. In order to optimize delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours. 

Puravi orders are shipped and delivered on business days (Monday - Friday - 8 AM - 5 PM EST). For security reasons, Puravi will not send any order to military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

2. ORDER PROCESSING TIMES

• 1 - 3 business days.

Order processing will take place Monday through Friday from 8:00 AM to 5:00 PM EST (Orders are not processed on weekends and major holidays). Please keep in mind that may be extended during holidays, launches, restocks, limited edition releases and promotions.

Note: Order processing times and shipping times are different.

3. SHIPPING TIMES

US DOMESTIC SHIPPING

• Shipping in Our Standard Shipping delivery estimated within 5 - 15 business days after processing and shipping, depending on the place of delivery.

INTERNATIONAL SHIPPING

• Shipping in Our Standard Shipping delivery estimated within 10 - 25 business days after processing and shipping, depending on the place or country of delivery.

Important: Due to the current health emergency caused by COVID-19, delivery times may be extended.

Please also note: Deliveries to remote or non-contiguous U.S. locations—including but not limited to Hawaii, Alaska, U.S. territories, and certain rural areas—may exceed the standard shipping timeframes listed above. These areas may experience longer transit times due to geographic distance, carrier limitations, and logistical constraints.
We appreciate your understanding and patience in such cases, as these delays are beyond our control.

4. DELAYS

Puravi is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, Puravi not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. 

Transit time does not include Saturday, Sunday or Holidays.

5. PACKAGE VS. PRODUCT CONDITION

During transit, shipping carriers may cause minor wear, dents, or marks on the outer packaging. Please note that such cosmetic damage is outside our responsibility and does not affect the integrity, quality or performance of the product inside.

If the product itself arrives damaged or defective, please contact us within 7 days of delivery and our support team will be happy to assist with a replacement solution. Claims made after this 7-day window may not be eligible for replacement.

6. UNDELIVERED PACKAGES

Puravi is not responsible or will refund undelivered packages. If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge. 

It is the customer's responsibility to provide an accurate and accessible shipping address. Additionally, Puravi is not responsible or will refund returned packages related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these returns. 

Puravi is not responsible or will refund in case of failure in deliveries and unanswered collections.

7. WRONG DELIVERY ADDRESS

Puravi will not refund, take charge or make returns for lost or undelivered packages, due to incorrect addresses or missing information provided during the order process. Please ensure that you provide an accurate and complete shipping address at the time of purchase.

8. SECURE DELIVERY ADDRESS

It is the customer’s responsibility to ensure that the shipping address provided at checkout is secure, accurate, and accessible. We strongly recommend using a delivery location where someone is available to receive the package, such as a home or place of employment.

Please note that Puravi is not responsible for packages that are lost, stolen, or misdelivered due to unsafe or unsecured delivery addresses.

9. CUSTOMS TAX

Customs in certain countries may charge additional taxes or fees. Please note that any additional costs related to import/customs duty are the responsibility of the buyer. Please check your own country's policy on importing goods, as we are unable to provide this for you.

10. SHIPPING COMPLETED

Each delivery is considered to have been made from the moment Puravi makes the product available to the buyer, which is made possible by the control system used by the Courier Company when the status of the order changes to “completed” or “delivered".

11. CONTACT INFORMATION

If you have questions about this Shipping Policy, please contact us through our contact page.

Customer Service Response Time

We aim to respond to all customer inquiries within 1–2 business days (excluding weekends and holidays).
Please allow this time for our team to get back to you with a complete and helpful response. If you haven’t received a reply within this timeframe, kindly check your spam or promotions folder, or feel free to follow up.